Hi Raw! team understands that ensuring the health of your pets is our top priority. That's why we have designed a comprehensive return policy to provide peace of mind for customers when purchasing Hi Raw! products for your pets.

Hi Raw! is committed to delivering the highest quality raw food products for dogs and cats right to your doorstep. However, if you receive damaged products during transportation, raw food with an unusual odor, or if you discover foreign objects when opening the packaging for the first time, our product return policy will be applied to protect your rights.

Hi Raw!'s product return process

Step 1: Contact Hi Raw!'s customer care department through Facebook Messenger, Instagram, Email, or Hotline with your Order ID;

Step 2: Request a return according to the guidelines mentioned above;

Step 3: Hi Raw!'s customer care will guide customers on the return process after confirming that the return order is valid. Orders sent back without confirmation from the customer care department will be rejected;

Step 4: Upon receiving the goods, depending on your preference, we will either issue a refund or exchange the product for the customer.

Refunding a return order

Valid return orders will be refunded within 1 - 3 days from the timeHi Raw! receives the information.
If the product was purchased with a discount or promotional offer, only the actual amount paid will be refunded.

Hi Raw! is committed to providing customers and their four-legged friends with raw food products for dogs and cats that meet international standards and the most satisfying shopping experience. If you encounter any issues related to product quality and the purchasing process, Hi Raw!'s return policy is here to ensure your satisfaction.

Thank you to our customers for choosing Hi Raw! as the supplier of raw food for your furry friends.

Hi Raw! is a raw food brand for dogs and cats following the BARF diet - a biologically appropriate raw food diet designed to meet the complete nutritional needs of our furry friends.

Visit Hi Raw!'s official channels for more information on raw food products for dogs and cats, details about events, or promotional programs at:

🐶 Facebook Fanpage: Hi Raw!

🐱 Website: https://feedhiraw.com/

😻 Zalo OA: Hi Raw!

🐈 Shopee: Hi Raw! Official Store

🐈‍⬛ Lazada: Hi Raw!

🐩 Hotline: 0919800805