PROCEDURE FOR RETURN & EXCHANGE OF HI RAW'S PRODUCTS
Hi Raw! team understands that ensuring the health of your pets is our top priority. That's why we have designed a comprehensive return policy to provide peace of mind for customers when purchasing Hi Raw! products for your pets.
Hi Raw! is committed to delivering the highest quality raw food products for dogs and cats right to your doorstep. However, if you receive damaged products during transportation, raw food with an unusual odor, or if you discover foreign objects when opening the packaging for the first time, our product return policy will be applied to protect your rights.
Hi Raw!'s product return process
Step 1: Contact Hi Raw!'s customer care department through Facebook Messenger, Instagram, Email, or Hotline with your Order ID;
Step 2: Request a return according to the guidelines mentioned above;
Step 3: Hi Raw!'s customer care will guide customers on the return process after confirming that the return order is valid. Orders sent back without confirmation from the customer care department will be rejected;
Step 4: Upon receiving the goods, depending on your preference, we will either issue a refund or exchange the product for the customer.
Refunding a return order
Valid return orders will be refunded within 1 - 3 days from the timeHi Raw! receives the information.
If the product was purchased with a discount or promotional offer, only the actual amount paid will be refunded.
Hi Raw! is committed to providing customers and their four-legged friends with raw food products for dogs and cats that meet international standards and the most satisfying shopping experience. If you encounter any issues related to product quality and the purchasing process, Hi Raw!'s return policy is here to ensure your satisfaction.
Thank you to our customers for choosing Hi Raw! as the supplier of raw food for your furry friends.
Hi Raw! is a raw food brand for dogs and cats following the BARF diet - a biologically appropriate raw food diet designed to meet the complete nutritional needs of our furry friends.
Visit Hi Raw!'s official channels for more information on raw food products for dogs and cats, details about events, or promotional programs at:
🐶 Facebook Fanpage: Hi Raw!
🐱 Website: https://feedhiraw.com/
😻 Zalo OA: Hi Raw!
🐈 Shopee: Hi Raw! Official Store
🐈⬛ Lazada: Hi Raw!
🐩 Hotline: 0919800805
Embrace the God of Wealth knocking at the door, along with Hi Raw! joyfully welcoming a new year with the symbol of luck and prosperity. The...View Posts
The transition moment from 2023 to 2024 is approaching very soon. Overcoming numerous difficulties and challenges, the Cat has finally transformed into a Dragon. Hi...View Posts
Thanks to the reliable companionship of more than 70 agents, Hi Raw! had an explosive year in 2023, bringing millions of delicious raw meals for...View Posts
Rawnation is the passion project of the Hi Raw!'s team, featuring a trio of 800G Cooked Meat products for Dogs, crafted with high-quality ingredients sourced from precious...View Posts
RAW-VIỆT is a special gratitude gift set sent by Hi Raw! to our dear customers companions who have always been with Hi Raw!, the ones who...View Posts
The new year has arrived! To prepare for the prosperous year of 2024, Hi Raw! has prepared adorable and super surprising Tet gifts for "parents." To...View Posts
NGOC HA FOOD PROCESSING COMPANY LIMITED
Address: 31/6 Street 8, Tam Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam